FREQUENTLY ASKED QUESTIONS

Table of Contents

  1. What about Freight Charges?
  2. What about Sales Tax?
  3. What if something is damaged?
  4. How can I get a catalog?
  5. How do I place an order?
  6. What is your return policy?
  7. Do you have a minimum order policy?
  8. What is your Privacy Policy?

What about Freight Charges?

Freight Charges are based on several factors as well. Distance, weight and classification are the main factors. There are additional charges for "Inside Delivery", Storage, Etc. We use carriers that provide only the highest level of satisfaction. And we ship a large enough volume so we can pass on substantial discounts (generally 50% or more) to you. Feel free to request a Freight Quote for your order!

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What about Sales Tax?

Since we are based in California, all shipments within that state are subject to the Sales Tax Rate in effect in the County in which your order is shipped to. Shipments to other states are generally not subject to Sales Tax, but check with your local Tax Authority to be sure.

A Resale Permit does not exempt your order from Sales Tax unless you are selling the items to another party, rather than using them in your business.

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What if something is damaged?

All of our factories do their best to pack items to survive the trip to your store, but occasionally there are items that are damaged in shipment. It is generally accepted that ownership transfers to the buyer as soon as the order leaves the factory. The carriers do not accept liability for damages or loss unless a notation is made upon delivery. So please take the time to inspect your shipment before the carrier leaves. If you notice that the packaging has been damaged and you don't have time to check the contents at that moment, please make a note stating "Possible Concealed Damage" on the Bill of Lading. If you later find an item damaged you can report it to the carrier, file a claim, and get the carrier to cover the cost of repair or replacement.  But please be sure to report any damage or shortage within 2 weeks or sooner if possible.

We will always be happy to assist you in getting any problem solved.

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How can I get a catalog?

This web site contains the most up-to-date product lines available.   If you don't find what you are looking for at this web site just contact us for more information. Every page has a link at the bottom that takes you to our "Need More Details?" page. Just fill in as much information as possible and we'll take care of the rest.  Since mannequin and display form styles change constantly we do not provide a printed catalog.

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How do I place an order?

You can place an order by one of several ways. We have an On-Line Order Form that you can fill out and send by email. This method works fine if you've been able to find all the stock numbers, descriptions and prices from the web site. But since some of our products have some options and special finishes, you might first need to have some communication with our Customer Service Department. You can call, fax or email to any of the numbers shown below. Due to the high volume of phone calls we receive you might find yourself leaving a voice message when calling in. Please be assured that your call will be returned as soon as possible. Our Customer Service Department hours are 9:00 AM to 5:00 PM, Monday - Friday.
If you'd prefer to send you inquiry by email we have an Inquiry Form that you can fill out and submit. Either way, we will have someone contact you to answer any questions or take an order over the phone.

We accept Visa, MasterCard and American Express.

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What is your return policy?

We will not accept any returns without prior authorization from our Customer Service Department. Some of our products are made as ordered and cannot be returned. Mannequins are specially packaged and cannot be returned once opened. Your request must be made within 30 days of receiving the products. Those items that can be returned will have a restocking fee charged. The re-stocking fee ranges from 20-25% of the product price, based on the particular category. You will also be required to pay the cost of shipping the item back to the distribution center. (Of course, if we are replacing damaged or defective items we will have these charges waived!) With all this in mind, we'd like to make sure that you order exactly what you have in mind. So please, take all the time you need to make your buying decision. And feel free to ask as many questions as you feel are necessary.

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Do you have a minimum order policy?
Some items have pre-packed quantities, and these must be ordered in full cartons as listed in the product description.
Aside from that, we accept orders of any amount but there is a handling fee of $10.00 added to orders less than $200.00 in product cost.

We work very hard to keep our product costs as low as possible, but the costs involved in processing and shipping keep going up. Each order processed has a number of fixed costs: Order Entry, Packing Materials and Labor, Shipping System Entry and Order Follow Up/Tracking.  The revenue generated from your order needs to cover all those costs.   Hopefully, the wide range of products we offer will allow you to order enough items to minimize or waive the handling fee.

Please note that shipping charges are additional for all orders.

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What is your Privacy Policy?
We respect your right to privacy.
We also do not offer or sell any customer data to outside sources; PERIOD!

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To place an order please gather all your product information,
and then CLICK HERE to go to our secure web site order form.

You can also take a quick look at our "Frequently Asked Questions" page.

JERSEY COVERED
3/4 TORSO FORMS
AND STANDS

JERSEY
COVERED
FORMS & BASES

MANNEQUIN
ALTERNATIVES

"Something a
bit different"

SYSTEM
MANNEQUIN
SERIES

"You pick
the parts!"

 

FLEXIBLE
MANNEQUINS

"You pose 'em
anyway you want"

MALE
MANNEQUINS

FEMALE
MANNEQUINS

CHILDREN
MANNEQUINS

 

FULL ROUND PLASTIC
TORSO FORMS

women UNBREAKABLES torso

HALF ROUND
DISPLAY
FORMS

CAMEO
TORSO
FORMS

HEADS,
HANDS & FEET

 
Miss Polly Female Mannequin, White

UNBREAKABLES
SERIES

Patrick Headless Male Mannequin

Flat Display Forms

FLAT
DISPLAY
FORMS

Flat Display Forms

READI WEAR MANNEQUINS

GARMENT
RACKS

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PLASTIC PRONTO FORMS
 

FixturePronto.com takes you to our main web site, with all the store fixtures and other display products.

MANNEQUINLAND
A DIVISION OF 

With shipping locations on both the East and West Coast
5098 Foothills Blvd., Suite 3-312
Roseville, CA 95747
Phone (916) 797-1030      Fax (916) 797-1040 
E-mail
sales@fixturepronto.com

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